Axact Contact Management
Empower your workforce to deliver the 'next level' services
Contacting your customers in an effective way is essential to help your customers to keep them intact and loyal to your services and offerings. The system allows you to record and track customers, as well as automates customer administration, delivery management and other related processes.
The customer feels that he is more "part of the team" instead of just a subject for sales and marketing. Since the customer service is better, his needs are anticipated and well addressed. There is no doubt that customer satisfaction will go up. If the products sold exceed the customer expectations, of course, the relationships shall boost up and in turn reward the company in the long run.
Telecommunications is one of the most important means of communication in the digital world. Thus it is imperative that your business has the most advanced systems that bolsters the performance of the sales team as well as helps them to development close relationships with the clients and key accounts
With Axact chat you can communicate with the clients on the real time basis while managing close contacts with the clients while keeping their database and records updated with the latest information.
The email system derives customer insights information and delivers customized content to them on the allocated time without any hassles whatsoever.
- Stay on top of your sales progress and take proactive measures to hit the revenue targets
- Manage your time and customer database more effectively and deliver them customer solutions to their needs
- Keep track of the information and gain key insights on the customer requirements so that you gain 360 degree view of customer interactions, including the preferences, client history and communications record.
- Ensure that the customers receive the exact information at the right time and that their data confidentiality is maintained throughout the process
- Stay ahead of the competitors in terms of service delivery and customer satisfaction.